Delayed or cancelled flights

The airline must inform passengers, provide meals according to the length of the delay, arrange accommodation for overnight delays, and offer rerouting or a refund. Where a flight is cancelled or heavily delayed through the airline's fault, passengers are additionally entitled to non-refundable advance compensation at the prescribed rate.

Passenger obligations

  • Check in within the time the airline publishes.
  • Comply with aviation security and safety rules and with crew instructions.
  • Carry no prohibited items and cause no disturbance on board.
  • Do not smoke, including electronic cigarettes, at any point during the flight.

Disruptive behaviour that threatens flight safety carries very heavy administrative penalties and can lead to a temporary flying ban.

This is a quick-reference summary. Always check the original legal document before relying on it — editors keep this article up to date in the CMS.